Last Updated: May 21, 2026
Thank you for shopping with Favour Collective. We value your satisfaction and aim to provide high-quality hair products and beauty services. Please review our Refund & Returns Policy carefully before making a purchase or booking an appointment.
1. Hair Products, Wigs & Extensions
Due to hygiene and safety reasons, all sales of wigs, hair extensions, bundles, lace products, and beauty items are generally final.
We may accept returns or exchanges only if:
- The item is unused, unworn, and unaltered
- The product remains in its original packaging
- Lace has not been cut or customized
- The return request is made within 7 days of delivery
- The item is defective or the wrong item was received
Items that show signs of use, styling, washing, brushing, cutting, coloring, or customization cannot be returned or exchanged.
2. Non-Returnable Items
The following items are non-refundable and non-returnable:
- Custom wigs
- Customized or colored hair units
- Used hair products
- Sale or clearance items
- Gift cards
- Opened beauty or cosmetic products
3. Return Approval Process
To request a return, please contact us with:
- Your order number
- Proof of purchase
- Photos of the item (if damaged or incorrect)
- Reason for the return request
Approved returns must be shipped back within the timeframe provided by our support team.
4. Refunds
Once your approved return is received and inspected, we will notify you regarding the status of your refund.
If approved:
- Refunds will be issued to the original payment method
- Processing times may vary depending on your payment provider
- Shipping fees are generally non-refundable
We reserve the right to refuse refunds that do not meet our return conditions.
5. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery so we can resolve the issue promptly.
6. Appointment Booking Policy
Deposits
Some appointments may require a non-refundable deposit to secure your booking.
Cancellations & Rescheduling
We kindly request at least 24–48 hours notice for cancellations or rescheduling.
Late cancellations or missed appointments may result in:
- Loss of deposit
- Cancellation fees
- Requirement for full prepayment on future bookings
7. Service Refunds
Due to the time and personalized nature of beauty services, completed services are generally non-refundable.
However, if you are dissatisfied with a service, please contact us within 48 hours of your appointment. We may offer reasonable adjustments or corrections at our discretion.
8. Shipping Issues
Favour Collective is not responsible for delays caused by:
- Shipping carriers
- Incorrect addresses provided by customers
- Customs delays
- Weather or unforeseen circumstances
Please ensure your shipping information is accurate before placing your order.
9. Exchanges
Exchanges may be approved only for eligible unused products and are subject to product availability.
10. Contact Us
For refund, return, or booking-related questions, please contact us through: